Privacy Policy
Plain-English explanation of what data we collect, why we collect it, and what your rights are. No hidden clauses, no legalese spaghetti.
Last updated: August 8, 2026 · Version 2026-08-08.1
On this page
1. Who we are
This website (communitymanagementpro.com) is operated by Daniel Jeong LLC, a limited liability company registered in the State of Nevada, United States. When this policy says "we," "us," or "our," that's who we mean.
We're a one-person consultancy providing community management services. We control how your data is collected and used on this site, which makes us the data controller under the EU/UK General Data Protection Regulation (GDPR).
2. What we collect
We collect only what we need to deliver the service you asked for, plus a minimal amount of data to keep the website working.
Information you give us directly
- Intake form data — name, email, company, community info, goals, budget range, and anything you write in free-text fields.
- Discovery call bookings — name, email, meeting time, time zone, and any context you provide when scheduling.
- Newsletter subscribers — email address and (optional) first name.
- Client engagement data — payment details, invoicing information, and any operational data you share with us during an active engagement.
- Direct emails and messages — anything you send us voluntarily.
Information collected automatically
- Technical data — IP address, browser type, device type, operating system, referring URL, and the pages you visit on our site.
- Cookies and similar technologies — see our Cookie Policy for the full breakdown.
What we do NOT collect
We do not collect: your Social Security Number, driver's license, health data, biometric data, political opinions, religious beliefs, union membership, sexual orientation, or any other "special category" data under GDPR Article 9. If a form ever appears to ask for any of these, do not fill it out and contact us — it's a bug.
3. Why we collect it
Each piece of data has a specific purpose. We don't collect anything "just in case."
| Data | Purpose |
|---|---|
| Intake form responses | To review your community and send you the personalized analysis you requested. |
| Email address | To deliver the analysis, respond to your inquiry, or (if you opted in) send the newsletter. |
| Discovery call data | To schedule, prepare for, and follow up on the call. |
| Payment information | To process invoices for paid services. We do not store full card numbers — this is handled by our payment processor. |
| Technical/analytics data | To diagnose errors, prevent abuse, and understand how the site is used so we can improve it. |
| Cookies | Site functionality, security, and (with your consent) analytics. |
4. Legal basis for processing (GDPR)
Under the GDPR, we need a lawful basis to process your personal data. Here's ours:
- Contract (Art. 6(1)(b)) — when you request an analysis, book a call, or engage us as a client, we process your data to deliver the service.
- Consent (Art. 6(1)(a)) — for marketing emails, optional cookies, and any processing that isn't necessary to deliver the service.
- Legitimate interest (Art. 6(1)(f)) — for security logs, fraud prevention, and basic site analytics. We've balanced this against your privacy rights and believe our interest doesn't override them. You can object at any time.
- Legal obligation (Art. 6(1)(c)) — for tax records, accounting, and any disclosure required by law.
You can withdraw consent at any time without affecting the lawfulness of processing that happened before you withdrew it. See Section 7 for how.
5. Who we share your data with
We do not sell your personal information. We don't share it with advertisers or data brokers. The only parties who see your data are the service providers we rely on to operate the business:
| Category | Examples of providers | What they see |
|---|---|---|
| Website hosting | Our hosting provider | Technical logs, IP addresses |
| CRM and email | GoHighLevel, our email provider | Form submissions, email correspondence |
| Scheduling | Our calendar booking tool | Name, email, meeting details |
| Payment processing | Stripe or equivalent processor | Payment details (we never see full card numbers) |
| Analytics (optional) | Our analytics provider, if enabled | Aggregated usage data |
| Legal and accounting | Attorneys, accountants, tax authorities | Only what's legally required |
Each of these providers is bound by contract to use your data only for the purposes we've authorized. We review our vendors for privacy and security practices.
6. How long we keep your data
| Data type | Retention period |
|---|---|
| Intake form submissions (no engagement) | 12 months, then deleted |
| Active client data | Duration of engagement + 7 years (tax/accounting requirement) |
| Newsletter subscribers | Until you unsubscribe, then purged within 30 days |
| Analytics and server logs | Up to 14 months |
| Payment records | 7 years (IRS / legal requirement) |
| Direct email correspondence | Up to 3 years, then deleted unless part of an active matter |
When retention periods expire, data is either securely deleted or anonymized (stripped of identifying information so it can no longer be linked to you).
7. Your rights
Depending on where you live, you have some or all of the following rights:
- Right to access — request a copy of the personal data we hold about you.
- Right to correction — ask us to fix inaccurate or incomplete data.
- Right to deletion — ask us to delete your data (subject to legal retention requirements).
- Right to restrict processing — ask us to pause processing in certain circumstances.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing based on legitimate interest or for direct marketing.
- Right to withdraw consent — for anything based on consent, withdraw at any time.
- Right to lodge a complaint — with your local data protection authority. EU residents: edpb.europa.eu. UK residents: the ICO at ico.org.uk.
How to exercise your rights
Email us at [email protected] with "Privacy Request" in the subject line. We'll respond within 30 days (often much faster). For verification, we may need to confirm your identity before processing the request.
8. International data transfers
We are based in the United States. If you're in the European Economic Area, the UK, or another region with data protection laws, your data will be transferred to and processed in the US. We rely on one or more of the following safeguards:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Adequacy decisions where applicable.
- Your explicit consent where no other safeguard applies.
9. Children
Our services are not directed at anyone under 16. We don't knowingly collect data from children. If you believe a child has submitted information to us, please contact us and we'll delete it.
10. Changes to this policy
We update this policy when our practices change or when required by law. Material changes will be announced by updating the "Last updated" date at the top and, where appropriate, by emailing anyone directly affected. Continued use of the site after changes take effect means you accept the updated policy.
11. Contact us
Questions, requests, or complaints? Reach out directly:
Daniel Jeong LLC
Email: Send us an email
Website: communitymanagementpro.com